Kohsamui.tours - frequently asked Questions

Once you complete your booking through our online system, you will receive an instant order confirmation email with all your tour details. In a separated email, you will receive a ticket including exact pick up time latest the evening before the tour date. Please read all information carefully! Special cases: For Shore excursions or products (i.e. Airport or Full Moon Party transfer) you can select any pickup time the order confirmation serves as your ticket at the same time! There is no need to print anything; simply show the ticket on your phone to your driver or guide.

Unfortunately not. For most tours, you have the option to “Book Now & Pay Later”. Depending on the specific excursion, you can select only prepay (Water sports, Full Moon Party, etc.) for your booking. Please note: “Book Now & Pay Later” is only available for bookings less than ฿15,000.00, and we keep the right to reject any booking without reason.

Absolutely. We offer a “Book Now & Pay Cash Later” feature for many of our popular excursions. This allows you to reserve your seats in advance without an immediate full payment, giving you more flexibility with your travel budget while you are on the island.

We can’t wait to see you! But we know life happens. If you need to change your plans, here is how our cancellation process works: Cancel for Free: You can cancel your booking for a full refund as long as you let us know at least 24 hours before your tour date. Please always refer to the cancellation policy on product page under the headline "Cancellation."

Yes, all participants are covered by accident insurance. To ensure your coverage is valid, please provide the full names and passport numbers of all participants at check-in counter. In some special cases, we require the insurance details before your tour date. Please insert full names and passport numbers of all participants in the “Insurance” field during the booking process. This is a mandatory requirement by Thai law for licensed tour operators.

We recommend booking at least 2 to 3 days in advance, especially during high season. However, for many tours, we accept bookings until 21:30 (9:30 PM) the night before. For some private city tours or ATV trips, same-day bookings may even be possible—please contact us via E-mail or Live Chat for last-minute availability.

Reserving is simple: visit kohsamui.tours, select your desired excursion, choose your date and number of participants, and follow the checkout process. Once finished, your booking is secured, and your ticket will be sent to your email after local operator approval.

Your safety is our priority. All boats are equipped with life jackets for every passenger, and we only work with licensed, experienced guides. We monitor weather conditions constantly and will postpone or cancel trips if conditions are unsafe. Our vehicles are also regularly maintained and air-conditioned for a safe, comfortable journey.

If you book a private tour, the itinerary is highly flexible! You can discuss your preferences with the guide or driver to spend more time at spots you love. For join-in (group) tours, the itinerary is generally fixed to stay on schedule, though minor adjustments may occur due to weather or traffic.

Yes, we can accommodate most dietary requirements, including vegetarian, vegan, and gluten-free options, as well as food allergies. Please make sure to mention your specific needs in the “Comments” section when booking so we can inform the caterers or restaurant in advance.

While it depends on the tour, we generally recommend: For Boat Trips: Swimwear, a towel, sunscreen (reef-safe), a hat, sunglasses, and a waterproof bag. For Island Tours/Temples: Respectful clothing that covers shoulders and knees (required for temples), comfortable walking shoes, and a camera. General: A bit of cash (Thai Baht) for small snacks, souvenirs, or tips.

Yes! We offer discounts for guests who choose to book multiple excursions through our platform. If you are planning to book two or more tours, please contact our team via Live Chat or email before completing your booking. We will be happy to provide you with a customized discount code to apply at checkout.

The main differences lie in the service, boat type, and level of comfort: ECO (Economy): These tours are typically conducted on larger, standard tour boats or larger speedboats. They are more budget-friendly and involve larger groups of people. VIP: These tours focus on a more premium experience. They usually feature a smoother service, higher-quality (i.e. snorkelling gear), and more personalized attention from the guides. VIP boat tours also typically use more comfortable speedboats or luxury long tail boats, allowing you to reach destinations faster and avoid the biggest crowds.

The golden “Private” Corner Badge in the top-right corner is a golden signal that exclusive private products. The Title: The tour name will explicitly start with or include the word “Private” (e.g., “Private Island Tour” or “Private Speedboat Charter”). Pricing Structure: Instead of a “per person” price, private tours often show a base price “per group” or “per boat” for a set number of people.

Directly below the main tour images and title, you will find several key headlines that detail the experience: What’s Included: A list of everything covered by the price (e.g., lunch, life jackets, hotel transfer). What to Expect: A detailed breakdown of the itinerary and the activities you will do.

VIP products offer way smaller group sizes compared to ECO options. VIP doesn´t mean private! Private products are marked in golden color.

For details on where to meet or how the pickup works, look for the section titled “Return Process & More Information” or, for cruise ship passengers, a section specifically named “What to expect & your meeting point.”