Kohsamui.tours - frequently asked Questions
Our FAQ deals with the most frequently asked questions of our guests.
You can choose from various payment options during your booking! Pay in cash during pick-up, pay in our local shop in Lamai, pay by bank transfer, pay by Credit Card or pay by Paypal!
Yes! Please contact us via live chat before your first order to receive a discount code.
You will receive a booking confirmation as well as another email, including your final pick-up time, until 18:00 the day before your selected tour date! Please check the given information and show the email to the driver waiting for you at the general car park of your accommodation! If you have booked for tomorrow after 17:30, then you will receive your pick up time until 21:00!
Please refer to the policy you can find on every product page under headline "Cancellation"! You can cancel your order free of charge up to 24 hours before your selected tour date (ToS: § 3). If you cancel less than 24 hours before your tour date, you must pay the full purchase amount. Cut-off times by latest 23:59 two days before your tour date (GMT+7).
Yes, you are always insured on all tours offered by kohsamui.tours!
Cancellations due illness require a medical certificate from a local hospital before tour start! Valid hospitals are: Ko Samui Hospital Nathon, Bangkok Hospital Samui, Samui International Hospital, Thai International Hospital, Wattanapat Hospital Samui & Ban Don International Hospital. Medical certificates from local clinics won´t be accepted, as well as any kind of medical certificate from abroad! If the customer provides a medical certificate after tour start, the service providers are entitled to the agreed remuneration in full.
Please refer to the information provided within the product description! Under headline "What´s included, What to expect, Return process & More Information".
It depends on the deciding thai authorities, such as the thai navy. Should your excursion be canceled due to the weather being too dangerous, then you will either be rebooked to another day or refunded completely in case you prepaid. Please note that ordinary rain isn't a cancellation reason!
VIP products offer way smaller group sizes compared to ECO options. VIP doesn´t mean private! Private products are marked in golden color.
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